Refund Policy

Last Updated: September 9, 2025

This Refund Policy describes the terms and conditions under which union-node ("we", "us", or "our") may provide refunds for our automated AI financial report generation services.

1. General Refund Policy

We strive to ensure customer satisfaction with our services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.

2. Eligibility for Refunds

Refunds may be granted in the following circumstances:

Technical issues preventing access to the service that cannot be resolved within a reasonable timeframe
Service failures resulting in incomplete or unusable financial reports
Duplicate charges or billing errors
Service cancellation within the specified trial period, if applicable

3. Non-Refundable Services

The following are not eligible for refunds:

Services already fully rendered and reports successfully generated
Subscription fees for periods during which the service was available and accessible
Dissatisfaction with report content that meets the specified service parameters
User error or failure to follow provided instructions
Change of mind after successful service delivery
Custom configuration services already performed

4. Refund Request Process

To request a refund, you must:

Submit a refund request to contact@union-node.digital within 14 days of the original purchase or service delivery
Provide your account information and order details
Clearly describe the reason for the refund request
Provide supporting documentation if applicable

We will review your request and respond within 5 business days.

5. Refund Timeframes

Requests must be submitted within the following timeframes:

One-time purchases: Within 14 days of purchase
Subscription services: Within 14 days of the billing date for the current period
Trial periods: Before the trial period expires to avoid charges

6. Partial Refunds

In certain circumstances, partial refunds may be granted:

When a portion of services has been successfully delivered
For prorated subscription cancellations at our discretion
When technical issues affected only part of the service period

7. Processing Refunds

Once a refund is approved:

Refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method
You will receive confirmation via email once the refund is processed
Additional processing time may be required by your financial institution

8. Subscription Cancellations

For subscription-based services:

You may cancel your subscription at any time through your account settings
Cancellations take effect at the end of the current billing period
No refunds are provided for the remaining days of the current billing period unless otherwise specified
You will retain access to services until the end of the paid period

9. Trial Period Cancellations

If a trial period is offered:

You may cancel during the trial period without charge
Cancellation must occur before the trial period ends to avoid billing
No refund is necessary as no charge has been made

10. Disputed Charges

If you believe you have been incorrectly charged:

Contact us immediately at contact@union-node.digital
Provide transaction details and explanation of the dispute
We will investigate and respond within 5 business days
Billing errors will be corrected promptly

11. Service Modifications

We reserve the right to:

Modify our services, features, or pricing at any time
Discontinue services with appropriate notice to active subscribers
Offer prorated refunds in case of significant service changes or discontinuation

12. Abuse Prevention

We reserve the right to refuse refunds if we detect:

Patterns of repeated refund requests suggesting abuse
Use of services with intent to request refunds
Violation of our Terms of Service
Fraudulent activity or misrepresentation

13. Exceptions

We may make exceptions to this policy:

In cases of extraordinary circumstances
For long-term customers on a case-by-case basis
When required to maintain customer satisfaction and goodwill

Any exceptions are at our sole discretion and do not create precedent for future requests.

14. Contact for Refund Requests

For all refund-related inquiries:

Email: contact@union-node.digital
Phone: +6624610192
Signal: https://signal.me/#p/+6624610192

Please include your account information and order details in all communications.

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

16. No Waiver

Our failure to enforce any part of this Refund Policy shall not constitute a waiver of our right to enforce it at a later time.

union-node
112/11 Phra Pradaeng District
Samut Prakan 10130, Thailand
contact@union-node.digital